Privacy Policy

1. Information We Collect

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We collect information directly from you, automatically when you use our platform, and from third-party partners or service providers.

### A. Personal Information You Provide

 * **Account & Profile Data:** First name, last name, email address, date of birth, contact details, account credentials, and professional/business credentials (if registering as a business or healthcare provider).

 * **Teleconsultation & Client Management Data:** Information submitted during remote consultations, appointment bookings, communications with service providers, quotes requested, and interactions within the provider directory.

 * **Inquiries & Newsletter Subscriptions:** Email address, preferences, and form responses when opting in for early access, special offers, or support inquiry.

### B. Health & Sensitive Personal Data

Depending on your use of our teleconsultation tools or professional directory, you or your chosen provider may input sensitive information, including health status, treatment inquiries, or consultation notes. We process this data with heightened technical and administrative security measures in compliance with applicable healthcare data protection standards.

### C. Automatically Collected Information

 * **Usage & Device Data:** IP address, browser type, operating system, pages viewed, time spent on pages, access times, and clickstream data.

 * **Cookies & Tracking Technologies:** Standard web cookies, beacons, and local storage to optimize user experience, secure platform navigation, and analyze site performance.

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2. How We Use Your Information

We process your data for the following legitimate business and operational purposes:

 * **Platform Provision:** Creating and managing user accounts, facilitating connections between clients and verified providers, and enabling remote teleconsultation services.

 * **Workforce & Facility Management:** Assisting business users with appointment scheduling, staff coordination, data management, and operational workflows.

 * **AI-Driven Features (*Cura/Clio*):** Processing localized queries and data to connect users with matching healthcare professionals, products, and industry insights quickly.

 * **Communications & Support:** Sending service notifications, updates, customer support replies, and marketing messages (where explicit consent has been provided).

 * **Legal & Security:** Protecting against fraud, enforcing our Terms and Conditions, and complying with statutory obligations globally.

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3. How Information Is Shared

We do not sell your personal data. We share your information only under the following limited circumstances:

 * **Connected Service Providers:** When an individual initiates a booking, quote request, or teleconsultation, relevant profile and health inquiry details are shared with the selected verified provider or business.

 * **Service Providers & Vendor Partners:** Trusted third-party vendors who assist with hosting (e.g., Wix), infrastructure maintenance, analytics, email distribution, and customer support under strict confidentiality agreements.

 * **Legal Requirements:** When required by applicable law, court order, or government regulation, or to defend our legal rights and user safety.

 * **Business Transfers:** In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

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4. AI & Automated Decision-Making (*Cura/Clio*)

Our platform features an AI assistant (*Cura/Clio*) to gather localized data and quickly connect users with appropriate professionals, products, and content.

 * AI features are used solely for match suggestions, content recommendation, and administrative efficiency.

 * Automated outputs do not replace formal clinical judgments or medical diagnosis.

 * You may opt out or request human assistance at any point during provider matching or support workflows.

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5. Global Data Transfers & International Users

Clineon operates globally. Personal data collected on our platform may be stored, transferred, or processed in servers located outside your home jurisdiction. Where international transfers occur (e.g., from the European Economic Area, UK, or Switzerland), we implement standard contractual clauses and technical safeguards to ensure a level of data protection consistent with applicable law.

## 6. Data Retention & Security

 * **Retention:** We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, maintain active user accounts, comply with statutory record-keeping rules, or resolve disputes.

 * **Security Measures:** We use administrative, technical, and physical security standards (including encryption in transit and at rest) designed to protect sensitive personal and health information.

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7. Your Data Rights & Choices

Depending on your jurisdiction (such as under the GDPR, UK GDPR, CCPA/CPRA, or local privacy laws), you may have the following rights regarding your personal data:

 * **Access & Portability:** Request a copy of the personal information we hold about you.

 * **Correction:** Request corrections to incomplete or inaccurate personal data.

 * **Deletion:** Request erasure of your personal information, subject to legal retention obligations.

 * **Consent Withdrawal:** Withdraw your consent for marketing emails or optional data processing at any time by using the "unsubscribe" link in emails or contacting us.

 * **Opt-Out of Targeted Advertising:** Modify cookie preferences via your browser settings or on-site consent controls.

To exercise any of these rights, please contact our privacy team at **info@clineon.com**.

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8. Third-Party Links & Platforms

Our website contains links to external platforms and social media networks (e.g., Instagram, TikTok, Wix infrastructure). Clineon is not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party services you visit.

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9. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, or legal requirements. Updated versions will be posted on this page with a revised "Last Updated" date.

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10. Contact Us

If you have questions, concerns, or privacy rights requests regarding this Privacy Policy or Clineon's data practices, please reach out to us:

 * **Email:** info@clineon.com

 * **Website:** clineon.com